F is for...

Facilities Management:

It’s not just about getting the toilets cleaned and making sure there are enough pencils in the stationery cupboard; the modern facilities management professional is regarded as a key member of the management team at any self respecting organisation.

In recent years, the value to an organisation of an efficient and well run facilities management provision has become recognised as a key component in the success of the organisation.  The role covers many elements that do not fall into most organisations core activity and thus, like the real estate remit, are often liable to be overlooked, until, that is, something goes wrong.

Trends in the field have changed over time.  Once, an Office Manager would have a department of staff who would, to greater or lesser effectiveness perform the tasks and activities required of the organisation.  In the 1990’s the dawning of the era of “Total Facilities Management” saw many of those in house teams, including the management, subsumed into the new style service providers, large organisations who were often no more than a collection of smaller service providers themselves.  This change did not quite hit the mark; whilst there were undoubted cost savings and some improvements in areas of efficiency the loss of the Management function and “ownership” proved to be an unsettling experience for some client organisations.  The perceived loss of control and an apparent impersonal aspect to the arrangements heralded the next era.  It would appear the solution is a mix of an in house management function which controls a contracted provision of services.  The age of the Facilities Manager as a contract manager is here.

Increasingly the FM is looking after a plethora of legislative compliance for the organisation, with environmental and sustainable aspects to the fore.  The range of compliance requirements in the workplace is vast and whilst some of the technical aspects are taken care of in their execution by contracted service providers, the FM has to be up to date and aware of what is required and what they need to be ensuring the organisation is covered against.

So, next time you visit the photocopier and press the button, remember not only the person who has filled the trays with paper, but also the person who has arranged for that to be done!

James Alexander Consultants are expert in assessing your facilities management requirements and, with you, determining a strategy to develop the correct balance of service.  We develop, plan and implement the strategy, leaving you to focus on core activity and opportunity.

eMail us on innovation@jaltd.co.uk or see our contact page for our numbers.  We look forward to speaking with you.